Comments on: $20 Off $20 Purchase At Spring Hill Nurseries

By: $20 Off $20 Spring Hill Nurseries Purchase | iMommies

$20 Off $20 Spring Hill Nurseries Purchase | iMommies — Mon, 09 Mar 2009 08:19:00 +0000

[...] Nurseries is offering a repeat of last spring’s new customer offer, but this [...]

By: S Miller

S Miller — Wed, 30 Apr 2008 03:55:32 +0000

Oh what a scam!!! I also had my postage free, but was charged for the plant. The customer service did some double talk with me. They said that they couldn’t credit me for the $20 because I had already received it. Dah—how could I know that they had scammed me until I got the bill. Not only that there were no instructions as to planting the tree. Doubt that it will grow either. Will I ever order from this company or recommend it? I will call again and try another person. I told them I was reporting on their service, and I will contact my credit card company next.

By: Stephanie Chance

Stephanie Chance — Wed, 23 Apr 2008 15:44:05 +0000

I have had the same problem. If they were going to charge more than we agreed to, they should have let us know before shipping it. I have called, emailed, and faxed in my information, so I am waiting to hear something. I will call again after lunch.

By: Jennifer

Jennifer — Mon, 21 Apr 2008 19:13:32 +0000

Had the same problem, was charged $19.95 instead of $7.95, CSR said only $8 was taken off for the coupon, told her my order detail printout said otherwise. She was going to have the other $12 credited back to my card, but said it could take a week or two, so I guess we’ll see. Then tried to get me to buy something else, uhh, no thanks.

By: Malinda Kordell

Malinda Kordell — Fri, 11 Apr 2008 15:38:02 +0000

No one has called back so I went and called my credit card company this morning. They said they will credit me the difference and put in a dispute claim with spring hill. I recommend doing the same. Buinessiness are not allowed to charge more than you authorize them to.

By: Sarah

Sarah — Fri, 11 Apr 2008 13:11:51 +0000

I had the same problem with my card being charged $21 when online my total was only for s&h. However, customer service was kind and helpful and they immediately removed the extra amount from my credit card.

By: Tracey

Tracey — Thu, 10 Apr 2008 13:39:52 +0000

I had the same problem, confirmation e-mail said charges were $7.95 but my card statement showed I was charge $19.95. Customer service was rude, said they didn’t know anything about this coupon & that if I refused delivery they would refund the amount charged. Sure, I can sit around waiting for UPS to show up. More trouble than its worth. Don’t waste your time with this one!!

By: Malinda Kordell

Malinda Kordell — Wed, 09 Apr 2008 16:24:36 +0000

Thy got me for 19.99 instead of the $7.95 that even shows on my order history page on their website. Not to mention, some of the plants were dying, dry and losing leaves. However, I was told to wait 2 to 3 days for someone to call me back from Spring Hill and hopefully this will be adjusted. Note: Maybe calling the credit card company and put a hold on the charge until Spring Hill reimbuses might help.

By: Hallie

Hallie — Tue, 08 Apr 2008 13:59:46 +0000

Spring Hill has an unconditional guarantee on their website that says they will refund your $ at ANY time if you are not satisfied. It is simply unacceptable that SH has charged us more than stated (and more than we authorized) during an online order.
If this has happened to you, speak up when calling customer service. You are definitely not satisfied. They should refund your $. Then follow up by checking your statement to be sure that they have done so.

By: GK

GK — Mon, 07 Apr 2008 13:48:20 +0000

I made a purchase right after reading this post and my web receipt showed me I got the discount and my order total was $8.47. I received the plants couple of days back and the printed receipt is showing $21!! I tried calling their customer service and the lady asked me to send the details of the offer and the issue to them.